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Client preferences and their expectations towards BEMS/EMS systems

Client preferences and their expectations towards BEMS/EMS systems

The main objective of the PERFORMER project is to deliver an innovative integrated solution for the monitoring and evaluation of building energy use towards improved building energy management & guaranteed energy performance. This process cannot be, however, separated from expectations of end-users who well know when and how they want to implement any innovative green solutions in their buildings. Therefore, it is necessary to examine their preferences in order to prepare successful commercialization strategy which would allow the project consortium to effectively popularize the PERFORMER instrumentation toolkit.

The following article considers needs and expectations of people who are in charge of commercial buildings management (retail buildings, restaurants,hotels, etc.) because their opinions have a great impact on the opportunities for commercialization of different green solutions in commercial building sector. Data used in this article has been collected in 2013. The sample included 131 respondents (79 retail owners, 30 hotel owners and 22 restaurant owners). The survey was open to owners, operators and real estate developers of hotels, retail and restaurant establishments (source: report Green Retail and Hospitality: Capitalizing on the Growth in Green Building Investments by McGraw Hill Construction).

It is worth noting that the green technological innovations become more and more popular and it is expected that in 2018 at least 55% hotels and 43% restaurants and retail buildings will be equipped with systems allowing reduction of energy consumption.

Popularity of green building projects

Source: Green Retail and Hospitality: Capitalizing on the Growth in Green Building Investments, McGraw Hill Construction

The end-users are interested in using these systems because of their positive impact on operating costs (almost 70% of respondents), availability of utility rebates (67%) and protecting of enhancing brand (image aspects) (62%).

Impact of financial-business factors on decision to engage in new green projects in the next two years

Source: Adapted from Green Retail and Hospitality: Capitalizing on the Growth in Green Building Investments, McGraw Hill Construction

Other factors which encourage the examined building owners to implement the green solutions are related to improvement of the Return of Investment and reduction of negative impact of energy costs increases. What is interesting, the owners treat green investments as a good way to increase asset values. In their opinion, it is also useful for attracting new customers who look for space offering abilities to reduce energy consumption which correspond with the current social trends.

Keeping in mind the most important expectations of the building owners, it is also worth noting that they were able to identify several challenges which currently limit opportunities for effective using and popularizing the green solutions, among which innovative Building Energy Management Systems (BEMS) can be found.

Challenges faced in measuring sustainability performance

Source: Green Retail and Hospitality: Capitalizing on the Growth in Green Building Investments, McGraw Hill Construction

First of all, the examined retailers and hoteliers emphasized that competencies of building staff were still insufficient to collect all necessary data through using BEMS. According to the surveyed respondents, even if the staff is efficiently skilled to make the maximum use of the opportunities offered by the available systems, current technological solutions are still not able to collect and analyze data gathered from many building energy components. What is more, BEMS available on the market take into account limited number of social behaviours related to the energy saving requirements. As a result, system providers should pay closer attention to activities aimed at identifying these gaps and fill them through implementation of more comprehensive systems designed for improving building energy efficiency.

To sum up, the PERFORMER commercialization strategy and technical abilities of the system should be primarily focused on the following aspects:

  • lower operating costs which would be ensured by the PERFORMER instrumentation toolkit,
  • attractive price offer which would include rebates for final users who will try to achieve appropriate energy savings,
  • training support for end-users which would allow them to use the PERFORMER instrumentation toolkit effectively,
  • filling current technological gaps which are not covered by the competitive products.

These factors may play a crucial role in achieving market success by the PERFORMER system which is designed to meet various needs of different customers who are more and more aware of benefits connected with improvement of building energy performance.

 

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